FORMATION ANGLAIS
A recent US study
Findings showed that patients wish nurses to :
→ Project a professional image in appearance and communication :
– ask patients how they wish to be addressed ;
– don’t address patients in an overly familiar or childlike manner ;
– speak clearly and avoid slang ;
– listen to patients’ concerns and feedback ;
– don’t use time with patients as an opportunity to complain or focus on your own life.
→ Offer patients choices :
– ask if they can complete intimate tasks themselves ;
– if a patient requires care that involves intimate touch, seek permission first and explain why it’s necessary and what it will involve.
→ Provide touch that’s firm but not rough, unhurried but not so slow that it lingers ;
– look for verbal and non-verbal cues from patients, halting the intimate touch and asking for feedback if you sense discomfort.
→ Ensure privacy :
– expose as little of patients’ bodies as necessary ;
– close doors. Don’t leave a bathroom door open while you busy yourself with other tasks.
Patients’ reactions to male nurses varied : a young boy found female nurses akin to mother figures and was therefore more at ease ; others appreciated the physical strength and professionalism of male nurses.
1- American Journal of Nursing. March 2011, volume 111, issue 3, pp. 24-31. Recherche originelle par O’Lynn, Chad ; Krautscheid, Loretta.
Findings (n)
Littéralement, « trouvailles » ; ici, résultats, conclusions (d’une étude)
Slang (n) Argot ; langage familier
Concerns (npl)
Ici, préoccupations ; soucis
To seek (v)
Ici, demander ; chercher
First (adv)
Ici, d’abord, en premier lieu
Cues (npl)
Signaux
1. Define « intimate touch ».
Any physical touch that may produce anxiety, including touch that could be misinterpreted as sexual.
2. Before starting any intimate care, what should you do ?
Ask for permission ; explain what will happen and why it is necessary.
3. During a procedure, what role does feedback play ?
Feedback helps to interpret non-verbal or verbal cues and adapt the care if necessary.